A subsidiary of a market leader in construction materials wishes to appoint a dynamic Customer Service Manager.

Reporting to the Supply Chain Director, the Customer Service Manager will:

• Participate in the formulation of company's business strategy, operational objectives and plan
• Communicate with and visit clients on a regular basis to capture customer's business needs and expectations
• Propose productivity improvement schemes or new business opportunities as well as service conditions to support business profitability
• Ensure accurate inventory, prepare and execute timely delivery schedules
• Communicate and coordinate across departments to facilitate production planning and overall customer requirements
• Contribute to the leadership and management of the Supply Chain Management Team
• Participate in regional forums on strategy development as well as application (process and tools) of supply chain and customer services functions
• Ensure strict conformance of practices with work policies and procedures as well as SHE standard

Qualifications and skills required:

• Thai national, age between 35 - 45 years
• Degree in a technology field; an MBA would be preferable
• Minimum 3 years experience in supply chain management of a multi-national manufacturing company
• Business-oriented; able to develop and implement customer strategies
• Thorough knowledge of business process of a manufacturing and distribution company (production, marketing, sales, supply chain, accounting, etc)
• Strong organizing, communication, presentation, and performance management skills
• Confident to manage in a multi-cultural work environment
• Good command of both spoken and written English

Contact Benjawan@merc.org

All applications will be treated in the strictest confidence and no application fees will be charged. When applying, please quote relevant reference number and provide complete details of career and qualifications together with current and expected salary.